At Sanrio, we strive to make your shopping experience enjoyable! We are dedicated to providing you with excellent customer service.

Contact Us:
For general inquiries, email us at questions@sanrio.com.

For order inquiries, email us at shopkeeper@sanrio.com or call us at 800-759-6454. Please let us know your first and last name and order number so we can better help you.

Our customer service hours of operation are Monday - Friday from 8:30 a.m. to 4:30 p.m. PST.